Chitra & Associates Immigration Consultants Inc. incorporated in British Columbia, having its registered office at #70, 7428 14th Avenue, Burnaby BC V3N 0C2 Canada herein represented by Chitra Bhatia, a Regulated Canadian Immigration Consultant (RCIC) AND WHEREAS the RCIC is a member of Immigration Consultants of Canada Regulatory Council (the “Council”), the regulator in Canada for immigration consultants; Herein referred as “RCIC” WHEREAS the RCIC and the CLIENT wish to enter into a written agreement which contains the agreed upon terms and conditions upon which the RCIC will provide her services to the Client. IN CONSIDERATION of the mutual covenants contained in this Agreement, the parties agree as follows: 1. Definitions The terms “Client”, “Council”, “Disbursement” and “RCIC” shall have the meaning given to such terms in the Retainer Agreement Regulation of the Council. 2. RCIC Responsibilities andCommitments The CLIENT asked the RCIS, and the RCIC has agreed to act for the clients in the matter of assisting in submitting Study Permit Application. This assistance shall be provided by the RCIC exclusively from Canada. The RCIC shall use her best efforts to assist the CLIENT under this Contract, and the CLIENT expressly acknowledges that the RCIC cannot assure outcomes or control the decisions or the processing times and actions of the Government of Canada or the provinces and territories of Canada. The Success of any application is not assured and it is not guaranteed or warranted by RCIC. In consideration of the fees paid and the matter stated above, the RCIC agrees to do the following: I. Advise the CLIENT’s asto the forms, supporting documentation, and Government Fee requirements; II. Review the CLIENT’sdocumentation; III. Submit, at the CLIENT’s expense, the cover letter, along with appropriate application forms and Regulated Canadian Immigration Consultants R#514121 Member in good standing Immigration Consultants of Canada Regulatory Council (ICCRC) Member Canadian Association of Professional Immigration Consultants (CAPIC) – # R15277 Email: chitra@canadaimmigrationxperts.com, Phone: 604-484-9474 2 | Page supporting documentation to the appropriate GovernmentOffice; IV. Track the progress of the APPLICATION through to finaldisposition; V. Make any appropriate written and/or oralrepresentationsto the Canadian Immigration Authorities, as necessary; 3. Client Responsibilities and Commitments 3.1 The Client must provide, upon request from the RCIC: • All necessarydocumentation • All documentation in English or French, or with an English or French translation 3.2 The Client understands that he/she must be accurate and honest in the information he/she provides and that any inaccuracies may void this Agreement, or seriously affect the outcome of the application or the retention of any status he/she may obtain. The RCIC’s obligations under the Retainer Agreement are null and void if the Client knowingly provides any inaccurate, misleading or false material information. The Client’s financial obligations remain. 3.3 In the event Citizenship and Immigration Canada (CIC) or Human Resources and Skills Development Canada (HRSDC) should contact the Client directly, the Client is instructed to notify theRCIC immediately. 3.4 The Client is to immediately advise the RCIC of any change in the marital, family, or civil status or change of physical address or contact information for any person included in the application. 3.5 Immediately disclose to the RCIC all information related to any and all current or prior criminal charges and/or convictions, as well as any health issues that have affected or affect the CLIENT, any associated applicants, and any accompanying family members. 3.6 Provide the RCIC with all required documentation to allow the RCIC to act as the Authorized Representative with the Canadian Immigration Authorities, for the CLIENT, any associated applicants, and any accompanying family members 3.7 Pay any feesrequired by the Canadian Immigration Authoritiesfor the handling and processing of the STUDY PERMIT APPLICATION 3.8 CHANGE OF INSTITUTE / COLLEGE / UNIVERSITY – Client’s is responsible for informing RCIC in case the CLIENT would like to change the college / university/ institute / program and the same needs to be done through the coordination of RCIC ONLY. 4. Billing method The CLIENT will be billed on a flat fee basis for the services outlined in this agreement. 5. Fees The CLIENT agrees to pay to Chitra Bhatia representing Chitra & Associates Immigration Consultants Inc. (RCIC) the amount of (NON-REFUNDABLE) towards Consultation and assistance for submitting StudyPermit Application, flat fee on account of RCIC FEES payable at the time of signing of this Agreement, this fee is Non-refundable and is dispersed to the RCIC immediately on creation of the CLIENT file. The CLIENT agrees that the RCIC shall not be required to commence or continue carrying out her Duties herein set forth until the RCIC has received the said fees. The CLIENT expressly agrees that the RCIC’s liability is limited to the amount of FEES paid by the CLIENT pursuant to this Agreement. The above fees do not include provincial and federal government processing fees, courier charges, translations or notarizations of documents; medical examinations; police clearance checks. Students are required to pay the Study Permit Processing Fees (changed by Immigration, Refugee and Citizenship Canada) as follows: Type of Application Study Permit Study Permit (Individual) $CAD 150 Biometrics fees (If applicable) $CAD 85 (if applicable) Government of Canada / Citizenship and Immigration Canada Fees: The fee shown is an estimate based on the fees in effect on the day that this Retainer Agreement is sent. The actual fees to be paid will be calculated on the date of submission. Chitra Bhatia Regulated Canadian Immigration Consultants R#514121 Member in good standing Immigration Consultants of Canada Regulatory Council (ICCRC) Member Canadian Association of Professional Immigration Consultants (CAPIC) – # R15277 Email: chitra@canadaimmigrationxperts.com, Phone: 604-484-9474 3 | Page 6. Additional Fees: Additional charges may apply for work not covered under Section 2 of this agreement; a material change in the CLIENTS family’s circumstances; material facts not disclosed at the outset of the application (e.g. a minor criminal record or medical condition or misrepresentation in previous applications; any additional factor that needs to be addressed or previous rejections); a change in government legislation, policy, or procedures; unexpected requests from the government that require more than 15min of time per request; and requests by the Client for unnecessary meetings and frequent updates on the application. If additional fees apply, the RCICs will inform the Client and a signed amendment to this Agreement will be required. In case the CLIENT is accompanied by a family member. An additional service fees will be charged on a mutually agreeable basis. 7. Payment Method We accept Cash and payment through PayPal, Bank Transfer, Company Cheque, Certified Cheque, Credit Card, Interac transfer within Canada. From Outside Canada, we accept payment through Credit Card, PayPal, Western Union and Wire Transfer with all the transfer and receiving cost for the wire transfer to be pre-paid by the client (Bank details are included in invoice). 8. Refund Policy The Client(s) acknowledge that the granting of a visa or status and the time required for processing this application is at the sole discretion of the government and not the RCIC. If, however, the application is denied because of an error or omission on the part of the RCIC or professional staff, the RCIC will refund all professional fees collected. The Client(s) agree that the fees paid are for services indicated above, and any refund is strictly limited to the amount of fees paid. Services already rendered will be billed at $150 per hour plus $200 for client intake process and unused fees will be refunded within 30days of Request for Termination of agreement. The success of any application is not assured and it is not guaranteed or warranted by RCIC. The fees paid for the services rendered are non-refundable. 9. Dispute Resolution Related to the Code of Professional Ethics In the event of a dispute related to the Code of Professional Ethics, the Client and RCIC are to make every effort to resolve the matter between the two parties. In the event a resolution cannot be reached; the Client is to present the complaint in writing to the RCIC and allow the RCIC 30 days to respond to the Client. In the event the dispute is still unresolved; the Client may follow the complaint and discipline procedure outlined by the Council on their website: http://iccrc-crcic.ca/FileaComplaint.cfm NOTE: All complaint forms must be signed. ICCRC Contact Information: Immigration Consultants of Canada Regulatory Council (ICCRC) 5500 North Service Rd., Suite 1002 Burlington, ON, L7L 6W6 Toll free: 1-877- 836-7543 10. Confidentiality All information and documentation reviewed by the RCIC, required by CIC and all other governing bodies, and used for the preparation of the application will not be divulged to any third party, other than agents and employees, without prior consent, except as demanded by law. The RCIC, and all agents and employees of the RCIC, are also bound by the confidentiality requirements of Article 8.1 and 8.5 of the Code of Professional Ethics. The Client agrees to the use of electronic communication and storage of confidential information. The RCIC will use her best efforts to maintain a high Chitra Bhatia Regulated Canadian Immigration Consultants R#514121 Member in good standing Immigration Consultants of Canada Regulatory Council (ICCRC) Member Canadian Association of Professional Immigration Consultants (CAPIC) – # R15277 Email: chitra@canadaimmigrationxperts.com, Phone: 604-484-9474 4 | Page degree of security for electronic communication and information storage. 11. Force Majeure The RCIC’s failure to perform any term of this Retainer Agreement, as a result of conditions beyond her control such as, but not limited to, governmental restrictions or subsequent legislation, war, strikes, or acts of God, shall not be deemed a breach of this Agreement. 12. Change Policy The Client acknowledges that if the RCIC is asked to act on the Client’s behalf on matters other than those outlined above in this Agreement, or because of a material change in the Client’s circumstances, or because of material facts not disclosed at the outset of the application, or because of a change in government legislation regarding the processing of immigration- related applications, the Agreement can be modified accordingly. 13. Termination- This retainer agreement expires on its own in 90 days after the agreement is signed, the onus is on the client to provide all documents and complete other requirements with in set dates. 13.1. This Agreement is considered terminated upon completion of tasksidentified under section 2 of this agreement. 13.2. This Agreement is considered terminated if material changes occur to the Client’s application or eligibility, which make it impossible to proceed with services detailed in section 2 of thisAgreement. 13.3. This Agreement may be terminated, upon writing, by the Client, at which time any outstanding fees or Disbursements will be refunded by the RCIC to the Client/any outstanding fees or Disbursements will be remitted by the Client to the RCIC. 13.4. Pursuant to Article 14 of the Code of Professional Ethics, this Agreement may be terminated, upon writing, by the RCIC, provided withdrawal does not cause prejudice to theClient. 13.5. Upon the RCICs notifying the Client in writing that representation cannot continue because the Client has instructed the RCICs to do something illegal or in contravention of its professional obligations; the Client has deceived the RCICs; the Client has refused to give adequate instructions to the RCICs; the CLIENT has failed to provide adequate documentsfor the submission of the application in spite of repeated reminders; a conflict of interest has or will occur; and any othersituation where the RCICs determinesthat the professional relationship cannot continue. 14. Governing Law This Agreement shall be governed by the laws in effect in the Province/Territory of British Columbia, and the federal laws of Canada applicable therein and except for disputes pursuant to Section 8 hereof, any dispute with respect to the terms of this Agreement shall be decided by a court of competent jurisdiction within the Province/Territory of British Columbia. 15. Miscellaneous • This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, understandings, warranties, representations, negotiations and discussions, whether oral or written, of the parties except as specifically set forthherein. • This Agreement shall be binding upon the parties hereto and their respective heirs, administrators, successors and permitted assigns. • This Agreement may only be altered or amended when such changes are made in writing and executed by the parties hereto. • The provisions of this Agreement shall be deemed severable. If any provision of this Agreement shall be held unenforceable by any court of competent jurisdiction, such provision shall be severed from this Agreement, and the remaining provisions shall remain in full force andeffect. • The headings utilized in this Agreement are for convenience only and are not to be construed in any way as additions to or limitations of the covenants and agreements contained in thisAgreement. Chitra Bhatia Regulated Canadian Immigration Consultants R#514121 Member in good standing Immigration Consultants of Canada Regulatory Council (ICCRC) Member Canadian Association of Professional Immigration Consultants (CAPIC) – # R15277 Email: chitra@canadaimmigrationxperts.com, Phone: 604-484-9474 5 | Page • Each of the parties hereto shall do and execute or cause to be done or executed all such further and other things, acts, deeds, documents and assurances as may be necessary or reasonably required to carry out the intent and purpose of this Agreement fully andeffectively. • The Client acknowledges that he/she has had sufficient time to review this Agreement and has been given an opportunity to obtain independent legal advice and translation prior to the execution and delivery of this Agreement. In the event the Client did not seek independent legal advice prior to signing this Agreement, he/she did so voluntarily without any undue pressure and agrees that the failure to obtain independent legal advice shall not be used as a defense to the enforcement of obligations created by this Agreement. Furthermore, the Client acknowledges that he/she has received a copy of this Agreement and agrees to be bound by itsterms. • The Client acknowledges that he/she hasrequested that the Agreement be written in the English language. 16. Contact Information Please enter details of the person (Designate) interacting on your behalf with the RCIC (if applicable) or Clients contact information: Full Name (As on the passport): Mailing Address: Permanent Address: Phone Number (s): Email Address: Skype: RCIC Notice Regarding Personal Information As provided by Immigration, Refugees and Citizenship Canada (IRCC) The information you provide in this application is collected by Immigration, Refugees and Citizenship Canada (IRCC) under the authority of the Immigration and Refugee Protection Act. It will be used to render a decision regarding your application and may be used for future applications. The information is retained to maintain a record of your application for the purpose of the administration of the Act. The information will be retained in the Personal Information Banks CIC PPU 051, CIC PPU 054, or CIC PPU 055, depending on the type of application made, as well as in CIC APB 012, and CIC PPU 042. The information may be disclosed to other organizations such as the Canada Border Services Agency (CBSA), the Royal Canadian Mounted Police (RCMP), the Canadian Security Intelligence Service (CSIS), the Employment and Social Development Canada (ESDC), provincial/territorial and foreign governments in accordance with subsection 8(2) of the Privacy Act. In accordance with the Privacy Act and the Access to Information Act individuals have the right to protection of and access to their personal information. Details on these matters are available at the Info source website (http://www.infosource.gc.ca) and through the Citizenship and Immigration Canada website (http://www.cic.gc.ca/english/department/atip/index.asp). Info source is also available at Public Libraries across Canada. Full Name Chitra Bhatia Company Name (If applicable) Chitra & Associates Immigration Consultants Inc. Mailing Address 70-7428 14th Avenue, Burnaby V3N 0C2 BC Canada Phone Number(s) Landline: +1-604-484-9474 Mobile: +1-778-680-8064 (also available on what’sapp) Email Address chitra@canadaimmigrationxperts.com Skype Chitra.bhatia.ca Chitra Bhatia Regulated Canadian Immigration Consultants R#514121 Member in good standing Immigration Consultants of Canada Regulatory Council (ICCRC) Member Canadian Association of Professional Immigration Consultants (CAPIC) – # R15277 Email: chitra@canadaimmigrationxperts.com, Phone: 604-484-9474 6 | Page Declaration I have read and understood the entire Retainer Agreement and I agree to abide by the same. I have read and understand the above Notice Regarding Personal Information. I declare that, to the best of my knowledge, the information that I will provide for my application will be truthful, complete and correct. I declare that I will review the entire application, including any supporting documents and I am fully responsible for all the information and documents that will be submitted with my application. I understand that misrepresentation is an offence under the Immigration and Refugee Protection Act and may result in: – be forbidden to enter Canada for at leastfive years, – have a permanent record of fraud with CIC, – have yourstatus as a permanent resident or Canadian citizen taken away, – be charged with a crimeor – be removed fromCanada. I agree that by signing this agreement, I have duly authorized my RCIC, to submit this application on my behalf. I solemnly declare that the information I will provide will be true and that the documents I will be submitting in support of my applications are genuine and have not been altered in any way. IN WITNESS THEREOF this Agreement has been duly executed by the parties hereto on the date first above written.